By using our services, you hereby acknowledge and agree to be bound by the applicable terms and conditions for trading. It is mandatory to provide a notice period of two weeks in advance if you wish to terminate our services. In the case of cancelling a cleaning appointment, we require a minimum of three days' notice.
Our standard contract consists of a minimum of three cleaning sessions, excluding "One Off" cleans. However, if you decide to terminate our services after just one clean, you will be liable to pay the "One Off" clean price.
If there are any changes to your requirements, such as adding additional windows or altering the cleaning frequency, we may need to provide you with a new quotation.
Once we have arrived at the designated location to commence work, cancellation is not possible unless the work is being carried out at the property. In such cases, a 50% payment is required, as we did not receive the required three days' notice.
While we make every effort to clean all windows, if we consider any window to be inaccessible, we will leave it untouched.
Access to the rear of the property is crucial, meaning all gates must be unlocked unless alternative entry methods have been agreed upon. If you request us to contact you the night before, we will do so. However, if we are unable to access any part of the property after making contact, a 25% charge will be incurred.
We prioritize safety above all else. Therefore, we kindly request that small children and pets be kept inside the house for the duration of the cleaning service.
We always adhere to current Health and Safety legislation. However, if we find any conditions to be unsuitable or hazardous, work will not proceed until the conditions are improved.
Any future price increases will be at our discretion, but you will be notified in writing beforehand.
If you are dissatisfied with our service or the cleaning results, please notify us within 48 hours of the cleaning date. We will return to inspect and rectify the issue at no additional cost. However, if it is determined that the complaint is unrelated to our service, a call-out fee may be charged. Please note that we do not accept responsibility for complaints made after 48 hours from the initial cleaning session.
We possess public liability insurance coverage.
For interior cleaning requests, it is essential to clear all window sills, remove any valuable items from the area, and take down any cumbersome curtains before we commence cleaning. We cannot be held accountable for any damage resulting from a failure to do so.
In the event of rain during our window cleaning service, if the windows do not dry satisfactorily once the rain has ceased, we will return to re-clean the affected window(s). To avail of this service, you must inform us within 48 hours of the initial cleaning session.
We retain the right to modify our terms and conditions without prior notice.
Updated: 14/06/2023